Returns & Refunds

Last updated September 4, 2026

If something isn't right, we want to fix it. Here's exactly how returns work, with no fine print designed to trip you up.

The short version

You have 30 days from delivery to return most items for a full refund. The item needs to be in the condition you got it, with the accessories and packaging. We pay return shipping when the fault is ours.

How to start one

Email support@isoelectronics.shop with your order number and what's wrong. We'll reply within one business day with a prepaid label or return instructions. Please don't ship anything back before you hear from us — unannounced returns are hard to match to an order.

Who pays return shipping

We do if the item arrived damaged, defective, or isn't what you ordered.

You do if you simply changed your mind. We'll deduct the actual return label cost from your refund, or you can ship it yourself with tracking.

When your refund arrives

We inspect returns the day they land and issue the refund to your original payment method within two business days. Your bank typically posts it in 5–10 business days after that. We refund the original shipping cost too when the return is our fault.

Items we can't take back

• Software, digital licenses, and memory cards once the seal is broken
• Items damaged by drops, liquid, or use beyond normal inspection
• Anything returned without the accessories, cables, or original box
• Items past the 30-day window (email us anyway — we've made exceptions)

Damaged in transit

Photograph the box and the item before you do anything else, then email us within 48 hours of delivery. We file the carrier claim, not you, and we ship a replacement or refund immediately rather than waiting for the claim to resolve.

Exchanges

We process exchanges as a refund plus a new order, which is faster than holding stock aside. Tell us what you want instead and we'll reserve it while your return is in transit.

Manufacturer warranty

After 30 days, a defective product goes through the manufacturer's warranty. Email us anyway — we know the right contacts at most of the brands we carry and can usually save you an hour on hold.